FAQS

Below are some frequently asked questions about our services. If you have a question that isn't answered below, please feel free to email us.

Please Note: Because international shipments require customs forms, we are required by law to correctly identify the contents and value of your package. TypicalDutchStuff.com is not responsible for any shipment delays or Import/VAT taxes that may be imposed.

Q: Discounts and coupons
A: If you have a TypicalDutchStuff.com discount code or coupon, please enter in the coupon field upon checkout. Our cart will automatically deduct the discount from your order. Please note: the discount for first orders only applies to orders over €25.00.

Q: Stock Availability
A: If products you have ordered are out of stock we will replace them with other products of a similar price and nature (or by increasing the quantities of other products you have ordered) - unless you specify otherwise at the time you place the product in the shopping cart (using the message field) .

Q: Invoices
A: You might also notice we never include paper invoices with retail orders. You've received email confirmations with your order details upon placing your order as well as when it ships, both of which are easy to save or print for your records. By not printing paper invoices, we're saving thousands of sheets of paper and hundreds of trees every year. You can now also download it in PDF format. Business customers will receive a paper invoice. If you have a valid VAT number and have a business in Europe, please provide us with this information, as you will not have to pay sales tax. Customers outside Europe do not have to pay the 6% and 21% VAT rate, since we are allowed to apply the 0% VAT rate.

Q: Our Green Promise?
A: We are proud to say that we recycle. Here at Typical Dutch Stuff, we believe in the value of nature and its inhabitants, and therefore we have decided to only use recycled materials, because why use a brand new box, when you have good ones that you can still use? We reuse shipping boxes and materials that are still in good condition, including packing peanuts and bubble wrap when they are needed. We encourage you to do the same. Also, if we would use brand new boxes for each order, we would have to calculate the costs to the customers, which is something we'd rather not do! If you have any questions about our recycling policy, please feel free to contact us.

 Q: How can I contact you?
A: The easiest way to contact us is through email: info@typicaldutchstuff.com

Q: I want to pay with my VISA or MasterCard, but I do not want to enter my credit card details online. Can I still order from your site?

A: Yes, this is possible. We understand that people are concerned about Internet security, even though we have a secure web site to accept orders. To avoid having to enter your credit card information online, please follow the following directions.

When you "checkout" and fill out your name, address, phone number, just select "Order by Phone" as the payment method (instead of VISA or MasterCard, which will require you to enter the number online).

An invoice with an order number will be generated, and it will have the phone number to call in your credit card information.

 Q: I am located in the U.S., may I still order Rookworst and Chocomel?
A: No, because unfortunately we have noticed that U.S. customs confiscates these products (meat and dairy) if they check the package. They always randomly check packages, so sometimes nothing happens, but this is a risk we do not want to take anymore.

We only ship these products if you want to take the risk that the products will be confiscated and that no refunds will be issued for these products. You will need to sign a liability form.

 Q: Do you ship to APO/FPO addresses?
A: Yes, we ship to APO/FPO addresses! However, we cannot guarantee the same delivery times, since the delivery time to APO addresses vary and it is out of our control. Sometimes it takes a very long time. Priority Mail estimates consider the time from ship point to military post office only. It may take longer to reach you depending upon your location. The military handles the delivery once the packages arrive at the designated AA, AE or AP address, and from that point the delivery is subject to the military delivery schedules. Unfortunately, UPS does not deliver to APO/FPO addresses. Please make sure to select TNT shipping upon checkout.

Q: How can I check if my order has been shipped?
A: Our policy is that we email our customers once we have shipped their order. If you haven't received an email 10 days after you've received your confirmation email, feel free to email Customer Services and we can confirm this for you. We will email you on the day your order has been shipped, and we will include a copy of the receipt.

Q: What are the shipping costs for my order?
A: For an overview of shipping costs and shipping zones, please refer to our Delivery Rates section.

 

Q: Customs, Duties, and Taxes: what's the deal?
A: You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from TypicalDutchStuff.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Europe may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Q: Do I have to create an account to be able to order from your website?
A: Yes, in order for you to complete your order, you will have to create an account. You can add products to the cart without having an account. We feel shopping online should be made as easy as possible, which is why we offer you the possibility of creating an account that allows you to keep track of your current order and view your order history.

 Q: Do you Gift Wrap?
A: Yes, we provide a gift-wrap service for a fee of €1.25 (or €2.25 w/card). If you would like to use this service please look under the link 'gift wrapping' in the menu, and add it to your shopping cart. 

Q: Do all the prices include sales tax?
A: Yes, all prices are listed with and without sales tax. 6% VAT will be added for food products and 21% VAT for non-food products. This only applies to European customers; Non-European customers will not be charged VAT.

 Q: It's been a while, and my order hasn't arrived. What should I do?
A: Please allow a maximum of 30 days for Priority orders to arrive and a maximum of 90 days for Standard orders. We always send out an email stating your order has been shipped, that is the day you should use, not the day on which you placed your order. Any delivery period stated is approximate, because shipments are not in our control. After enough time has elapsed (see above), you can contact us and advise us of the details.

If you received a tracking number please check the status of your order, it could be possible it has been mis-sorted, and it could be on its way.

If this isn't the case, we will start an investigation about the delay or non-delivery of the package through the Dutch Postal Service in co-operation with the Postal Service in the country of destination. In general, such an investigation will take at least 3 months. It is crucial to start this investigation within 6 months after the shipment of the missing package, otherwise getting a compensation for the loss will not be possible. Compensation is not paid in every case, there are many exceptions. Not every country pays compensation, but most European countries do.

We will keep you informed of the process. We will send you a copy of the results through email. No refunds will be made, all sales are final, as mentioned in our terms and conditions, which you should read and accept before placing an order.

Q: How do you pack orders?
A: For large orders, we use cardboard boxes, which we fill with padded wrapping and/or shredded paper. For small and/or flat products, we use padded envelops. We also use recycled packing material, because we strongly value the forests on this planet.

Q: I've put something in my cart that weighs 1300g, but I have to pay more for shipping?
A: We have had lots of problems with this in the past; the total weight of some orders didn't match with the real weight, because we did not calculate the weight of packing material, and we ended up paying extra for them.

Q: I'm from the US, can I still place an order at Typical Dutch Stuff?
A: Yes, if you live in the US, or any other country, you can place your order through the website. 


Q: Does Typical Dutch Stuff have a printed catalogue?
A: No, Typical Dutch Stuff is exclusively an online retailer, but a catalogue in .pdf format will soon be available.

Q: Can I get a product special ordered?
A: We like to offer our customers the best service possible by providing a large selection of products. Our merchandising team will be happy to try and obtain a product you have been searching for. Please email us with your suggestions or requests at Customer Services.

Q: I'm on a special diet (e.a sugarfree, no gluten, no lactose, no gelatine). Do you stock any products I can eat?
A: One of our major suppliers specializes in these kind of products. There are various pre-packed sugar free products available, and a large assortment of other special diet candy. This candy will be handled with care, so it will be safe to eat. If you want a full list of available diet candy, please email Customer Services.

 Q: I do not have a Credit card and I would like to order from Typical Dutch Stuff?
A: No problem, you can also pay for your order with a bank transfer. If you have a Dutch bank account, you can also pay using iDEAL. Or you can use PayPal.

 Q: Can I exchange or return products?
A: Because we mainly sell perishable goods, we do not offer refunds and we do not exchange products, all sales are final.

Q: I run an (online) magazine or website and I would like to review one of your products for an article. Do you send out samples?
A: Yes, we do send out samples or products to test. For more information you can email Customer Services.

Q: I have my own TNT, Fedex, or UPS International Business Account, could I arrange a collection for my order?
A: Yes, this is possible. Please email Customer Services before you place your order, as you will not have to pay our shipping costs.

Q: I've received my Senseo Coffeemaker but it doesn't work. What should I do?
A: The Senseo Coffeemaker has a one year warranty, so if it breaks, you can send it back to us, and we'll make sure it will be repaired, or if it cannot be repaired, you will get a new one. Please email Customer Services, and provide information about the defect. We will handle it from there. Shipping costs to send it back to us are paid by the customer, and we will ship it once it has been repaired or replaced, those costs are paid by us.

 

 

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